How Can We Help You?

Get the answers to the most commonly asked questions about our products

Scroll
  • My account is deactivated. How do I reactivate it?

    Only one of the admins can reactivate your account. To find out more about this check our user guides.
  • How do I terminate my demo account?

    If you have decided to permanently delete your demo account, you have this option in the account settings menu. If you need help, please check our user guides.
  • I'm not receiving push notifications on my WolkAbout iOS app. What should I do?

    Your notifications might be disabled on the iOS device itself. You can enable push notifications:

    • Open the Settings on your iOS device.
    • Tap Notification Center.
    • Ensure that WolkAbout app is included among the apps that receive notifications.
    • Tap WolkAbout app and ensure that you have selected either Banners or Alerts.
    • Select your notification preferences (Badge App Icon, Sounds, etc.).
    If you still have problems, please do not hesitate to contact us at support@wolkabout.com.
  • I'm not receiving push notifications on my WolkAbout Android app. What should I do?

    Your notifications might be disabled on the Android device itself. You can enable push notifications:
    • Open the Settings on your Android device.
    • Tap General settings, and enter in Apps menu.
    • Tap WolkAbout app and ensure that checkbox ‘Show notifications’ is enabled.
      If you still have problems, please do not hesitate to contact us at support@wolkabout.com.
  • I forgot my WolkReact password. What should I do?

    Forgot your password? No worries. You can always request a password reset when logging in WolkReact web app. Please enter the email address you used to register your WolkAbout account. A link to reset your password will be emailed to you right away.
  • How can I mute alerts on my WolkAbout iOS app?

    You can disable push notifications:
    • Open the Settings on your iOS device.
    • Select WolkAbout application.
    • Tap Notifications and ensure that they are disabled.
  • How can I mute alerts on my WolkAbout Android app?

    You can disable push notifications:
    • Open Settings in the WolkAbout app on your Android device.
    • Ensure that Notifications are disabled.

Can't find your answer?

We're here to help. Get in touch and we'll get back to you as soon as we can. Contact us